Shipping, Policies & Care
Items may take anywhere from 1-14 business days from purchase to ship. This time is based on the complexity of work involved in making each purchased item. All web site purchases are handmade for every new order and are one-of-a-kind. Each piece may vary slightly from the items website photographs. All domestic orders will be shipped free, first class via usps with delivery confirmation. For usps 2nd day and usps next day air, please call 310-944-0626 or contact via email prior to purchase for invoice including expedited shipping.
Please be advised that we can not be responsible for lost or stolen packages, or for items not received due to an incorrectly provided shipping address.
If you are not completely satisfied with your purchase from Michael Raymond, you may send it back to us for an exchange or credit. Returns must be postmarked within 21 days of the original ship date and must be sent prepaid. Customized or personalized items can not be returned or exchanged. Items must be returned in re-sellable condition including all packing materials and receipt. When returning an item, customer is responsible for shipping costs including delivery confirmation. Prior contact must be made concerning any items to be returned/exchanged. Items sent back without prior contact will be returned to sender. Michael Raymond reserves the right to deny credit for returned merchandise that fails to meet our return policy requirements. After contact with intent to return, items can be mailed to: Michael Raymond 40 Clarkson av Apt 1A Brooklyn NY 11226 repair policy any jewelry purchased from Michael Raymond is guaranteed to be free from manufacturers defects. Any defective items will be repaired free of charge for up to one year from date of purchase. Items in need of repair due to negligence, wear and tear or purchases made prior to one year are subject to a repair charge. Repair charge is subject to the nature of the repair.
With proper care your Michael Raymond one of a kind jewelry should last a lifetime or longer. Some pieces are more delicate than others. To keep your piece looking it's best, wipe it down after each use with a jewelers cloth and store it in it's original case for safe keeping.